One inbox
Every platform and location in one list, filtered by status, platform and stars.
For every kind of business
AI review management: every customer answered in minutes
Bring your Google, Tripadvisor and other reviews into one inbox. AI drafts every reply in the customer’s language and in your voice; you decide whether to review it, approve it or let it publish itself.
Close those tabs
cloudaReview replaces “I’ll reply tomorrow”, a tab open for every platform and copy-pasted replies with one inbox where every review arrives with the reply already written.
Google profileTripadvisorNotification emailsSpreadsheetsRepeated replies
Read, review and publish
Every review comes with a draft that mentions what the customer said, in their language, ready to edit before publishing.
Everything you need to manage reviews without losing the morning
Built for people running one business, or many, who want to answer every review well without going platform by platform.
Replies that don’t sound like bots
They mention what the customer said, in their language, with your tone and signature. Nothing is made up.
Publish straight to Google
Official Google Business Profile connection: reviews come in by themselves and replies go out in one click.
Negative reviews, instantly
An email to the right person when a 1 or 2-star review arrives, plus a daily digest.
Team and approvals
Who replies, who approves and who only reads. Sensitive replies don’t go out without a yes.
Know where you stand
Average rating, volume, response rate and time by platform, month and location.
Review management for every business
If your customers rate you on Google, cloudaReview helps you answer them well and on time, whether you have one location or a hundred.
Restaurants and bars
Thank guests for the dishes they loved and handle complaints before more follow. Tripadvisor reviews too.
Hotels and accommodation
Replies in every guest’s language, for hotels, B&Bs and campsites.
Clinics and healthcare
Dentists, physios, vets or opticians: kind, discreet replies with no personal data.
Shops and retail
Independent shops and chains: each store with its own profile, all in the same inbox.
Beauty and wellness
Hair salons, beauty clinics, gyms and spas that live on word of mouth.
Garages and services
Car repair shops, consultancies, estate agents, schools and home services.
Franchises and chains
Many locations, one brand voice, and approvals for sensitive replies.
Marketing agencies
Manage every client’s reviews from one account, with teams and roles.
You decide how much to automate
For each platform, location and star rating, choose what happens with every new review.
Manual
It lands in the inbox and you reply, with templates or AI help whenever you want.
AI draft
AI writes it. You review it, tweak it if needed and publish.
With approval
AI or a teammate drafts it, and a manager has to approve it before it is published.
Automatic
It replies on its own after the delay you choose (e.g. 5-star Google reviews). You can always cancel it.
Example: 5 ★ on Google → automatic after 1 hour · 3-4 ★ → draft · 1-2 ★ → with approval
Google, Tripadvisor and more, no tricks
Always through official channels. We never ask for your platform passwords and we don’t scrape: your business account is never at risk.
Official Google Business Profile API. Reviews arrive every half hour and replies are published directly, also in automatic mode.
Read and replyTripadvisor
Forward the “new review” notifications to your cloudaReview address. The reply is prepared here and published there with “Copy and open”.
Read · 1-click replyAny other platform
A webhook from any system (Zapier, Make…), forwarded emails or CSV import. All in the same inbox and the same reports.
Read · 1-click replyUp and running in half an hour
Nothing to install and no need to change how you work.
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01
5 min
Add your locations
One shop, one clinic, one restaurant or every location in the chain.
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02
10 min
Connect the platforms
Google in one click. Tripadvisor and the rest by forwarding notifications, via webhook or with a CSV.
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03
5 min
Set the voice and modes
Tone, length, signature, things to avoid and what happens with each kind of review.
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04
Every day
Reply in minutes
Open the inbox, review the drafts and publish. Or let the good ones answer themselves.
8reply languages
4reply modes
1click to publish
0passwords shared
Plans by features, no surprises
All plans include the unified inbox, Google via API, email import, AI and alerts.
Standard
Every review in one inbox, with AI drafts to reply to them.
29 €/month 290 €/year
Equals 24,17 €/month
+ 10 €/month per additional location
+ 100 €/year per additional location
- 1 location included
- 5 team members
- 60 AI replies per month per location
- Direct Google connection (read and reply)
- Import by email (Tripadvisor and other platforms)
- Automation and third-party connection (webhook) (not included)
- AI reply drafts
- Approval before publishing (not included)
- Automatic replies (not included)
- Reply templates
- Brand voice per location (not included)
- Negative review alerts
- Reports and CSV export (not included)
Pro
Most popularAutomatic replies, approvals, brand voice and channel manager connection.
49 €/month 490 €/year
Equals 40,83 €/month
+ 15 €/month per additional location
+ 150 €/year per additional location
- 1 location included
- 15 team members
- 250 AI replies per month per location
- Direct Google connection (read and reply)
- Import by email (Tripadvisor and other platforms)
- Automation and third-party connection (webhook)
- AI reply drafts
- Approval before publishing
- Automatic replies
- Reply templates
- Brand voice per location
- Negative review alerts
- Reports and CSV export
A chain, franchise or agency with many locations? Get in touch.
What people ask us most often
What is review management software?
It is a tool that brings together the reviews your business gets on Google, Tripadvisor and other platforms, alerts you to new ones and helps you reply. cloudaReview adds AI: every review arrives with a reply drafted in the customer’s language, which you can review, approve or let publish itself.
Why does replying to Google reviews matter?
Google recommends replying to reviews because it shows customers you value them, and future customers read the replies as well as the reviews. A quick, kind reply to criticism can count for more than the criticism itself. The hard part is doing it every time, on time: that is why cloudaReview drafts every reply for you.
Which businesses is it for?
Any business with a Google profile: restaurants, hotels, clinics, dentists, shops, hair salons, gyms, garages, estate agents, franchises and agencies managing reviews for their clients.
Can I reply to Tripadvisor from cloudaReview?
Tripadvisor reviews reach us through the notification emails you forward, and the reply is prepared here: “Copy and open” copies it and opens the page where you publish it. Two clicks. On Google, replies are published directly.
Do I have to give you my platform passwords?
No. We never ask for them and we don’t scrape: it breaks the platforms’ terms and could get the account blocked. Google is connected with official permission and the rest through forwarded emails, webhook or CSV.
Does the AI make things up?
It is instructed not to: it only uses what the review says and what you tell it in your brand voice (e.g. “we use local produce”). It never promises compensation, and you can route negative replies through approval.
Which language does it reply in?
The review’s language: Catalan, Spanish, English, French, German, Italian, Portuguese or Dutch. Or always in the location’s language, if you prefer.
Are automatic replies published on every platform?
Only on Google, where there is an API. On the rest, automatic mode leaves the reply ready to publish.
What if we run out of AI replies this month?
Reviews keep coming in and you can use templates or write by hand. If you need more, upgrade or ask us for more.
Can I import past reviews?
Yes: Google reviews are imported when you connect the profile, and you can upload a CSV for the rest, so reports show the full history.
Shall we answer the next review together?
Tell us which locations and platforms you have and we’ll show you cloudaReview with your own reviews.